Terms of Service
Clear terms and conditions that govern our technology services and client relationships.
Agreement Overview
These Terms of Service govern the provision of technology services by IDOSS to our clients. By engaging our services, you agree to these terms and conditions.
We believe in transparent, fair, and professional relationships with our clients. These terms ensure clarity on expectations, responsibilities, and service delivery.
- Services are delivered according to agreed project specifications and timelines
- Any changes to scope require written agreement and may affect pricing
- We commit to delivering high-quality, professional technology solutions
- Project milestones and deliverables are clearly defined in service agreements
- Regular communication and progress updates throughout project duration
- Provide necessary access to systems and information for service delivery
- Designate a primary contact person for project coordination
- Review and approve deliverables within agreed timeframes
- Provide feedback and requirements in a timely manner
- Ensure compliance with applicable laws and regulations
- Client retains ownership of existing intellectual property and data
- Custom developments are owned by client upon full payment
- Open-source components remain under their respective licenses
- We retain rights to methodologies, tools, and reusable components
- Confidentiality agreements protect sensitive information
- Payment schedules are defined in individual service agreements
- Invoices are due within 30 days unless otherwise specified
- Late payments may incur additional charges or service suspension
- All prices are in Indian Rupees unless otherwise stated
- Taxes and additional costs are clearly communicated upfront
- Our liability is limited to the amount paid for services
- We are not liable for indirect, incidental, or consequential damages
- Force majeure events may affect service delivery timelines
- Clients are responsible for backing up their data and systems
- Third-party service issues are beyond our direct control
- Services are warranted to be performed in a professional manner
- Defects in our work will be corrected at no additional cost
- Warranty period is typically 90 days from project completion
- Warranty does not cover issues caused by client modifications
- Support and maintenance terms are defined separately
Service-Specific Terms
- Infrastructure setup and configuration
- CI/CD pipeline implementation
- Cloud migration and optimization
- Monitoring and alerting setup
- Documentation and training provided
- Security assessments and audits
- Compliance implementation support
- Penetration testing and vulnerability assessment
- Security architecture design
- Ongoing security monitoring
- BPO and call center setup
- CRM and ticketing system implementation
- Open-source solution deployment
- Integration and customization
- Staff training and documentation
Important Notices
Service Agreements
Individual service agreements may contain additional terms specific to your project. These agreements take precedence over these general terms.
Changes to Terms
We may update these terms from time to time. Significant changes will be communicated to clients in advance of implementation.
Questions About Our Terms?
If you have any questions about these terms of service or need clarification on any points, please contact our legal team.
Email us at:
legal@idoss.co.inCall us at:
+91-9167170596